![]() ![]() ![]() Our free information and tools is powered by you, the customer. If you appreciated this guide, please share it with your favorite people. And if you spot any issues with our How do I file a complaint with JetBlue? guide, please let us know by sending us feedback. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. Or companies that have self-serve help forums instead of a customer service department. Particularly ones with slow or complicated IVR or phone menu systems. We started with contact information and fastest ways to reach a human at big companies. GetHuman has been working for over 10 years on sourcing information about big organizations like JetBlue in order to help customers resolve customer service issues faster. Why does GetHuman Write How-to Guides for JetBlue Problems? Best of luck and please let us know if you successfully resolve your issue with guidance from this page. It takes time to get through these steps according to other users, including time spent working through each step and contacting JetBlue if necessary. So we put together How do I file a complaint with JetBlue? to try to help. Why Did GetHuman Write "How do I file a complaint with JetBlue?"?Īfter thousands of JetBlue customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. The US Department of Transportation support line is available 24 hours a day, seven days a week. The Air Carrier Access Act prohibits discrimination on the basis of disability in air travel. Note that there is no guarantee that JetBlue will respond to your complaint on social media, and they may just reroute you to phoning their complaint department.įile a Complaint with the US Department of Transportation for Disability ResourcesĪny customer that believes JetBlue has violated any provision of the Title 14, Code of Federal Regulations, Part 382, may file a formal complaint with the US Department of Transportation. Type out your complaint and select 'Send.' Be as detailed as possible in your complaint. Type in and select the company account, click 'Next.' If you would prefer to privately complain to JetBlue, select 'Messages' in the menu bar at the top of the page. Note that this method is a public message and everyone on Twitter will be able to see your complaint. Select 'Tweet to' and type out your complaint. ![]() You can sign into your Twitter account with your phone number, email address, or username, and password. If you're not already signed into Twitter, you'll be asked to sign in. Twitter is a great platform for reaching out to JetBlue. Many people choose social media as a platform for complaining to companies. You will receive an email from JetBlue about your complaint in an unspecified amount of time. Be as specific as possible, and select 'Submit.' The last step allows you to explain the details of your complaint. You will be asked to provide your flight information including your departure city, destination city, flight date, flight number, confirmation code, and crewmember name (if applicable). You will be asked to provide your contact information includes your full name, TrueBlue number (if applicable), email address, and phone number. Under 'I have a concern' select the topic that is most relevant to you and select 'Continue to Step 2.' If none of the topic choices are right for your situation, choose 'Other.' The topic choices include: The customer service team is available 24 hours a day, seven days a week. If you're no longer at the airport, or cannot find a CRO in person, you can choose to call the JetBlue Customer Service Team to file a complaint. Speak to a JetBlue Customer Relations Officer (CRO) via Phone CROs are available at all airport locations during operating hours in person. All CROs have been trained in Air Carrier Access Act regulations and can respond to all customers' concerns. If you're still at the airport, JetBlue encourages you to stop any JetBlue employee and ask to be directed towards a Customer Relations Officer. Speak to a JetBlue Customer Relations Officer (CRO) in Person Keep reading for simple step-by-step instructions on how to file a complaint against JetBlue. If you have recently had a negative experience with JetBlue, whether it was with a JetBlue employee or with a flight, you can file a complaint with the company. Airlines are held up to the same business standards as all other organizations and should be held accountable. It can sometimes feel like you have no power against airlines when something goes wrong with your flight or you're treated unfairly, but that's simply not true. ![]()
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